Exchange and Return

Thank you for shopping with durgeshwari jewellery We hope you love your handmade jewelry. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

At durgeshwari jewellery, we offer a 10-day return window. You have 10 days from the day you receive your item to initiate a return.

Return Eligibility:

• Items must be returned in their original condition, unworn or unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

How to Start a Return: To begin the return process, simply contact us at durgeshwari789@gmail.com . Once your return request is approved, we’ll provide a return shipping label along with detailed instructions on how and where to send your item.

Important Note: Items sent back without prior approval will not be accepted.

For any questions or concerns regarding returns, feel free to reach out to us at durgeshwari789@gmail.com .

Damages & Issues: Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess the issue and make things right.

Exchanges: To exchange an item, return your original purchase and, once accepted, place a new order for the desired product.

Refunds: After we receive and inspect your return, we will notify you of approval or rejection. The refund will be processed within 15 days, and the refund will be credited to the original payment method in 15 days.

If more than 15 business days have passed since your refund was approved, please contact us at durgheshwari789@gmail.com